Terms and Conditions
This web site is provided to allow customers to learn more about the handmade jewellery of Athene Sholl. Whilst all efforts are made to ensure information is correct, Athene Sholl accepts no responsibility for any errors or omissions made on this site and reserves the right to change information and products as she sees fit.
Customers registering for newsletters should be assured that their data will not be passed on to any third parties and/or used for any purpose other than that agreed when registering for our newsletter. This web site complies with the Guernsey Data Protection Act and meets UK Data Protection standards also. If you wish to enquire about your data held by Athene Sholl please write to as@athenesholl.com for written details, providing your contact details as they would appear in our records.
All jewellery featured on this site has been designed and hand made by Athene Sholl and may not be replicated or copied in any way, provided to a third party for replication or used to commission any jewellery design without the express permission of Athene Sholl.
UK Customers please note
Your purchase is handmade in and posted from the Channel Islands. In order to avoid you being charged VAT and a further customs admin charge of £8, I pre-pay the VAT here in Guernsey and it is included in your postage cost.
VerpackG (Packaging Act)
We are absolutely passionate about recycling and minimising our impact on the planet. To comply with the German Packaging act we have registered with the LUCID Packing Register. We have declared what packaging we use and do our best to keep all packaging recyclable or re-useable.
Our postal bags are recycled paper, and can be reused over again (take them on a trip around the world, by posting them again!) and our gift boxes are also recycled board and can all be recycled or re-used. The thank you card we include can be kept or go into the paper recycling as well.
This is one of our key ideals to keep the environment and planet in mind in everything we do, from making to posting.
If you would like to learn more about the VerpackG (Packaging Act) click here.
We think that every jurisdiction should implement something similar.
Processing Time
All of Athene’s pieces are handmade by her and her small team in their St Peter Port studio. Each piece is individually crafted with care and attention to be made perfectly for you.
Of course, many items are available from stock but bespoke work can take longer, but it is definitely worth the wait for the end result, a beautifully made, unique piece, just for you.
After your piece is made for you, it may need to then be sent to the London Assay Office to be hallmarked.
Once your piece has been hallmarked, it will be sent back to the studio for its finishing touches, we will polish it and package it with care before we send it to you.
Our average processing time is 1-2 weeks, however, at busy times of the year, please allow up to 28 days for your purchase to be processed and shipped to you.
If you require your purchase in a certain amount of time, please contact us before ordering and we will try our best to do this for you.
Commissions
If you’d like to commission a piece to your own specifications then please do get in touch. Much of Athene’s work is via commission and the website only provides a taster of the varied work undertaken. For commissions we offer a free consultation service via email or phone, or by personal visit to the studio, by appointment only.
Returns and Exchanges
We hope you’re as delighted with your purchase as we’re delighted to have made it for you. We put our heart and soul into every single piece, and we do have high standards with our quality control… but of course, sometimes things are just not quite right.
If you’re not absolutely delighted with your purchase, of course you don’t have to keep it. You don’t want to keep things that don’t make your heart sing. Just send it back to us in the same unworn condition that you received it, within 21 days and we’ll either send a replacement or return your payment. No problem and no quibbles.
If any of our pieces have any kind of fault, however small, we’ll of course sort it out straight away. Just let us know and we’ll do the right thing.
Refunds
In the event of a return for a refund, we aim to issue any refunds as soon as practicable, but please allow a sensible amount of time, let’s say 7 days.